Course Title: Microsoft Office 365 Administration

Course Overview: This course is designed to provide students or professionals with the expertise required to manage and administer Microsoft Office 365, a suite of cloud-based productivity tools and services widely used in business environments. Participants will gain hands-on experience in configuring and maintaining Office 365 to optimize productivity and collaboration within their organizations.

Course Objectives: Upon completion of this course, students will:

  1. Understand Office 365 Fundamentals:
    • Gain a comprehensive understanding of Office 365 services, including Exchange Online, SharePoint Online, Microsoft Teams, and more.
  2. Administrative Setup:
    • Learn to set up an Office 365 tenant and configure global settings.
    • Manage user accounts, groups, and licenses.
  3. Email and Collaboration Management:
    • Configure and manage Exchange Online for email and calendaring.
    • Set up SharePoint Online for document management and collaboration.
    • Implement Microsoft Teams for communication and collaboration.
  4. Security and Compliance:
    • Implement security measures, including multi-factor authentication (MFA) and data loss prevention (DLP).
    • Ensure compliance with data protection regulations.
  5. Mobile Device Management (MDM):
    • Manage and secure mobile devices that access Office 365 resources.
  6. Azure Active Directory (Azure AD):
    • Integrate Office 365 with Azure AD for identity and access management.
  7. Advanced Features:
    • Explore advanced Office 365 features, such as Power Automate and Power Apps.
    • Learn about Office 365 reporting and analytics.
  8. Troubleshooting and Support:
    • Diagnose and resolve common issues related to Office 365 services.
    • Provide user support and troubleshoot user-specific problems.

Course Structure: This course typically consists of a combination of theoretical lectures, hands-on lab exercises, real-world scenarios, and practical assignments. Students may have access to an Office 365 environment for hands-on practice.

Assessment: Assessment methods may include quizzes, practical assignments (e.g., setting up Office 365 components), group projects, and a final exam.

Who Should Take This Course: This course is suitable for IT professionals, administrators, system engineers, or anyone responsible for managing Office 365 within an organization.

Prerequisites: Basic knowledge of Microsoft Office applications and general IT concepts is recommended.

Course Materials: Course materials may include official Microsoft documentation, online resources, video tutorials, and access to a sandbox Office 365 environment for practical exercises.

Instructor: An experienced Office 365 administrator or IT professional with expertise in Office 365 administration.

Course Duration: The duration of the course can vary, but it is often offered as a semester-long or short-term program.

By the end of this course, participants will be well-prepared to effectively manage and administer Microsoft Office 365, ensuring that their organizations can leverage these tools for improved productivity and collaboration.

Access the course on SPCA Learning Management System

Course Syllabus

Introduction to Office 365

  • Overview of Office 365 services and applications
  • Understanding the benefits of cloud-based productivity tools
  • Setting up a trial Office 365 tenant

Office 365 Tenant Configuration

  • Configuring global settings and policies
  • Adding and managing user accounts
  • Licensing and subscription management

Email Administration with Exchange Online

  • Configuring Exchange Online for email and calendaring
  • Managing email accounts, distribution groups, and mail flow rules
  • Implementing security features, including anti-phishing and anti-malware

Collaboration with SharePoint Online

  • Setting up SharePoint Online for document management and collaboration
  • Creating and managing SharePoint sites and libraries
  • Permissions and access control in SharePoint

Microsoft Teams Administration

  • Introduction to Microsoft Teams for communication and collaboration
  • Creating Teams and channels
  • Managing Teams settings and guest access

Security and Compliance

  • Implementing security measures in Office 365, including multi-factor authentication (MFA)
  • Data loss prevention (DLP) policies and compliance features
  • Audit and reporting capabilities

Mobile Device Management (MDM)

  • Managing and securing mobile devices accessing Office 365
  • Implementing mobile device policies and conditional access
  • Troubleshooting mobile device issues

Azure Active Directory (Azure AD) Integration

  • Integrating Office 365 with Azure AD for identity and access management
  • Azure AD user provisioning and synchronization
  • Azure AD application management

Advanced Features

  • Exploring advanced Office 365 features, including Power Automate and Power Apps
  • Office 365 reporting and analytics tools
  • Customizing Office 365 dashboards

Troubleshooting and Support

  • Diagnosing and resolving common Office 365 issues
  • Providing user support and troubleshooting user-specific problems
  • Utilizing Microsoft support resources

Backup and Disaster Recovery

  • Establishing a backup and recovery strategy for Office 365 data
  • Testing backup and restore procedures
  • Ensuring data availability and continuity

Additional Topics

  • Setup a custom domain on on microsoft
  • Create and maintain professional looking documents
  • Data sharing and visualization
  • Team Management
  • Project Management

Final Project and Course Review

  • Final project: Configuring and managing an Office 365 environment
  • Presenting and discussing the final project
  • Course review, feedback, and next steps

Note: This syllabus is a sample and can be customized based on the specific needs of the course, the institution’s resources, and the instructor’s expertise. Adjustments can be made to the duration, content, and assessments to best meet the course objectives and the needs of the participants.


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