Microsoft Office 365 Administration

Course Title: Microsoft Office 365 Administration

Course Overview: This course is designed to provide students or professionals with the expertise required to manage and administer Microsoft Office 365, a suite of cloud-based productivity tools and services widely used in business environments. Participants will gain hands-on experience in configuring and maintaining Office 365 to optimize productivity and collaboration within their organizations.

Course Objectives: Upon completion of this course, students will:

Understand Office 365 Fundamentals:
- Gain a comprehensive understanding of Office 365 services, including Exchange Online, SharePoint Online, Microsoft Teams, and more.
Administrative Setup:
- Learn to set up an Office 365 tenant and configure global settings.
- Manage user accounts, groups, and licenses.
Email and Collaboration Management:
- Configure and manage Exchange Online for email and calendaring.
- Set up SharePoint Online for document management and collaboration.
- Implement Microsoft Teams for communication and collaboration.
Security and Compliance:
- Implement security measures, including multi-factor authentication (MFA) and data loss prevention (DLP).
- Ensure compliance with data protection regulations.
Mobile Device Management (MDM):
- Manage and secure mobile devices that access Office 365 resources.
Azure Active Directory (Azure AD):
- Integrate Office 365 with Azure AD for identity and access management.
Advanced Features:
- Explore advanced Office 365 features, such as Power Automate and Power Apps.
- Learn about Office 365 reporting and analytics.
Troubleshooting and Support:
- Diagnose and resolve common issues related to Office 365 services.
- Provide user support and troubleshoot user-specific problems.

Course Structure: This course typically consists of a combination of theoretical lectures, hands-on lab exercises, real-world scenarios, and practical assignments. Students may have access to an Office 365 environment for hands-on practice.

Assessment: Assessment methods may include quizzes, practical assignments (e.g., setting up Office 365 components), group projects, and a final exam.

Who Should Take This Course: This course is suitable for IT professionals, administrators, system engineers, or anyone responsible for managing Office 365 within an organization.

Prerequisites: Basic knowledge of Microsoft Office applications and general IT concepts is recommended.

Course Materials: Course materials may include official Microsoft documentation, online resources, video tutorials, and access to a sandbox Office 365 environment for practical exercises.

Instructor: An experienced Office 365 administrator or IT professional with expertise in Office 365 administration.

Course Duration: The duration of the course can vary, but it is often offered as a semester-long or short-term program.

By the end of this course, participants will be well-prepared to effectively manage and administer Microsoft Office 365, ensuring that their organizations can leverage these tools for improved productivity and collaboration.

Access the course on SPCA Learning Management System

Course Syllabus

Introduction to Office 365

Overview of Office 365 services and applications
Understanding the benefits of cloud-based productivity tools
Setting up a trial Office 365 tenant

Office 365 Tenant Configuration

Configuring global settings and policies
Adding and managing user accounts
Licensing and subscription management

Email Administration with Exchange Online

Configuring Exchange Online for email and calendaring
Managing email accounts, distribution groups, and mail flow rules
Implementing security features, including anti-phishing and anti-malware

Collaboration with SharePoint Online

Setting up SharePoint Online for document management and collaboration
Creating and managing SharePoint sites and libraries
Permissions and access control in SharePoint

Microsoft Teams Administration

Introduction to Microsoft Teams for communication and collaboration
Creating Teams and channels
Managing Teams settings and guest access

Security and Compliance

Implementing security measures in Office 365, including multi-factor authentication (MFA)
Data loss prevention (DLP) policies and compliance features
Audit and reporting capabilities

Mobile Device Management (MDM)

Managing and securing mobile devices accessing Office 365
Implementing mobile device policies and conditional access
Troubleshooting mobile device issues

Azure Active Directory (Azure AD) Integration

Integrating Office 365 with Azure AD for identity and access management
Azure AD user provisioning and synchronization
Azure AD application management

Advanced Features

Exploring advanced Office 365 features, including Power Automate and Power Apps
Office 365 reporting and analytics tools
Customizing Office 365 dashboards

Troubleshooting and Support

Diagnosing and resolving common Office 365 issues
Providing user support and troubleshooting user-specific problems
Utilizing Microsoft support resources

Backup and Disaster Recovery

Establishing a backup and recovery strategy for Office 365 data
Testing backup and restore procedures
Ensuring data availability and continuity

Additional Topics

Setup a custom domain on on microsoft
Create and maintain professional looking documents
Data sharing and visualization
Team Management
Project Management

Final Project and Course Review

Final project: Configuring and managing an Office 365 environment
Presenting and discussing the final project
Course review, feedback, and next steps

Note: This syllabus is a sample and can be customized based on the specific needs of the course, the institution’s resources, and the instructor’s expertise. Adjustments can be made to the duration, content, and assessments to best meet the course objectives and the needs of the participants.