Course Title: Google Workspace Administration

Course Overview: This course is designed to provide participants with the knowledge and skills required to become proficient Google Workspace administrators. Google Workspace offers a suite of powerful cloud-based tools for communication, collaboration, and productivity, and this course will empower students to configure, manage, and secure these tools to optimize efficiency and teamwork within their organizations.

Course Objectives: Upon completion of this course, students will:

1. Understand Google Workspace Fundamentals:
   • Gain a comprehensive understanding of the Google Workspace suite, including Gmail, Google Drive, Google Docs, Google Sheets, Google Slides, and more.
2. Google Workspace Setup and Configuration:
   • Learn how to set up and configure a Google Workspace domain for an organization.
   • Manage user accounts, groups, and organizational units.
3. Email and Communication Management:
   • Configure and administer Gmail settings, including email routing, filtering, and advanced features.
   • Implement communication and collaboration tools like Google Meet and Google Chat.
4. Document and File Management:
   • Explore Google Drive and document management, including sharing settings and access control.
   • Collaborate on documents, spreadsheets, and presentations in real-time.
5. Security and Compliance:
   • Implement security measures, including multi-factor authentication (MFA) and data loss prevention (DLP) policies.
   • Ensure compliance with data protection regulations.
6. Mobile Device Management (MDM):
   • Manage and secure mobile devices that access Google Workspace resources.
7. User Support and Training:
   • Provide user support and training to maximize productivity and effective use of Google Workspace tools.
8. Integration and Customization:
   • Integrate Google Workspace with other tools and services.
   • Customize the Google Workspace environment to meet specific organizational needs.
9. Backup and Recovery:
   • Implement data backup and recovery strategies to protect critical information.
10. Reports and Analytics:
    • Utilize Google Workspace reporting and analytics tools to monitor usage and performance.

Course Structure: This course typically includes lectures, hands-on labs, practical exercises, real-world scenarios, group discussions, and case studies. Students may have access to a Google Workspace environment for hands-on practice.

Assessment: Assessment methods may include quizzes, practical assignments (e.g., configuring Google Workspace settings), group projects, and a final exam.

Who Should Take This Course: This course is suitable for IT professionals, administrators, system engineers, and anyone responsible for managing Google Workspace within an organization.

Prerequisites: Basic knowledge of IT concepts and cloud computing fundamentals is recommended.

Course Materials: Course materials may include official Google Workspace documentation, online resources, video tutorials, and access to a Google Workspace sandbox environment for practical exercises.

Instructor: An experienced Google Workspace administrator or IT professional with expertise in Google Workspace administration.

Course Duration: The duration of the course can vary, but it is often offered as a semester-long or short-term program.

By the end of this Google Workspace Administration course, participants will be well-prepared to effectively manage and administer Google Workspace, ensuring that their organizations can leverage these cloud-based tools for enhanced communication, collaboration, and productivity.

Course Syllabus for Google Workspace Administration

Introduction to Google Workspace

• Overview of Google Workspace services and benefits
• Setting up a Google Workspace domain
• User account management and organizational units

Gmail and Email Management

• Gmail configuration and settings
• Email routing and filtering
• Advanced Gmail features and best practices

Communication and Collaboration Tools

• Introduction to Google Meet and Google Chat
• Configuring and managing communication tools
• Collaborative document editing with Google Docs

Document and File Management

• Google Drive setup and organization
• File sharing and access control
• Collaboration on Google Docs, Sheets, and Slides

Security and Compliance

• Security best practices in Google Workspace
• Multi-factor authentication (MFA) and identity management
• Data loss prevention (DLP) policies and compliance features

Mobile Device Management (MDM)

• Managing mobile devices accessing Google Workspace
• Implementing security policies for mobile devices
• Troubleshooting mobile device issues

User Support and Training

• Providing user support for Google Workspace
• Creating training materials and resources
• Effective communication and user education

Integration and Customization

• Integrating Google Workspace with other applications and services
• Customizing the Google Workspace environment
• Scripting with Google Apps Script

Backup and Recovery

• Data backup strategies in Google Workspace
• Implementing backup solutions and disaster recovery plans
• Ensuring data availability and continuity

Reports and Analytics

• Using Google Workspace reporting and analytics tools
• Monitoring usage, performance, and security
• Generating custom reports

Domain

• Domain Integration

Troubleshooting and Problem Resolution

• Diagnosing and resolving common Google Workspace issues
• Troubleshooting user-specific problems
• Leveraging Google support resources

Final Project and Course Review

• Final project: Google Workspace domain setup and administration
• Project presentations and discussions
• Course review, feedback, and next steps

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Note: This syllabus is a sample and can be customized based on the specific needs of the course, the institution’s resources, and the instructor’s expertise. Adjustments can be made to the duration, content, and assessments to best meet the course objectives and the needs of the participants.

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References

• Google Workspace: https://workspace.google.com/
• YouTube: https://www.youtube.com/c/googleworkspace

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